Structured reporting
Users describe the problem, identify the affected area and attach images or documents. The case starts with better information.
Incident management
Every issue with an owner, status and history
Centralise reports from residents and managers, avoid duplicates and preserve the full conversation and evidence until closure.
Incident management
A clear flow from report to resolution
Shared tracking
Responsible users update progress and authorised people can check the status without repeatedly asking by phone or messaging.
Benefits
Less friction in building maintenance
Avoid duplicates
Existing reports are visible to authorised users, reducing repeated notifications about the same issue.
Prioritise better
The community can distinguish emergencies, blockers and routine tasks to allocate resources sensibly.
Preserve evidence
Comments, status changes and files remain linked to the case for future reference.
FAQ
Questions about incidents
Can a resident report a fault from a phone?
Yes. The experience is designed for creating and checking incidents from mobile devices without a complex process.
Can visibility be limited?
Yes. Visibility can depend on the community, unit, role and type of information included.
Invitation-only access
Manage your community from one place
Depar2 is available to invited communities and property managers during this initial phase.